Returns and Refunds

Return method

INTRODUCTION: When making returns you must know that:
• The cost of the return is borne by DUEDìSHOES only if the shipment is made by the BRT courier in the same conditions as when you received them.
• The cost the return is charged to the buyer if another courier is used.
BRT accepts the request for goods collection according to the following main ones:
• Via Internet: collection requests through the website www.brt.it/ it / index.do
• By accessing the "ONLINE SERVICES" area on the BRT website, use the "BOOK A RETREAT" service.
The data entry is guided through a path that contains all the fields to be filled in.
Shipping by BRT courier is paid by DUEDÌSHOES
• By telephone: it is possible by calling the BRT branch in the area, it will be sufficient to provide all the data necessary for collection to the operator, who will arrange forward the request to the competent office.

Refund

The refund of the purchased product will be made ONLY after verifying the total integrity of the purchased product, once the product has arrived in the company.
The delivered goods can be returned within a maximum period of 15 days;
It must be returned in the same condition in which the product was delivered, with original packaging, identification tag and seal still attached.

Change Size

To make a size change send an email to info @ difrancoshoes

Reporting:
- Order number and data of the purchaser
- Name, Color and Number of the purchased model
- Name, Color and Number of the replacement model
To return the unwanted item, follow the procedure described on this page in the section "Returns"
The replacement item will be sent upon receipt of the unwanted item .